Protected: Order Status

Purpose: The purpose of this procedure is to correctly address a customers request about their order status and understand where to find the relevant information to offer our customers. Process: Customer Request Order Status Find Status of Order (View UltraCart) Find...

Protected: Received Wrong Product

Purpose: This procedure is developed to correctly address customers who paid for a product and received the wrong product due to our mistake. Scenarios: Fulfillment Center Sent Wrong Product Entirely Fulfillment Center Sent Wrong Sized Product Customer Ordered Wrong...